Contact Us

Need help with a fragrance product or an existing order?

The Qavellora customer support team can assist with product information, fragrance selections, order updates, shipping inquiries, returns, payments, privacy-related requests, and other customer service matters.

We are committed to providing clear communication and helpful assistance throughout your shopping experience.

Customer Support Information

Brand: Qavellora

Legal Entity: Shenzhen Shuo Fei Enterprise Management Co., Ltd.

Company Address: Building 102, Factory, No. 2 Baotian Road, New Community, Longgang Street, Longgang District, Shenzhen City, Guangdong Province, China

Customer Service Email: service@qavellora.com

Qavellora is operated by Shenzhen Shuo Fei Enterprise Management Co., Ltd.

Order-Related Inquiries

When contacting us regarding an existing order, please include your order number and the email address used during checkout.

This information helps our support team locate the relevant order and respond more efficiently.

Damaged or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please provide clear photographs of the affected product, its packaging, and the shipping label where applicable.

Our team will review the information and advise you of the appropriate next steps.

Returns and Refunds

Please contact customer support before returning any item.

We will review your request, determine eligibility, and provide the correct return instructions and designated return address.

Our company address should not be used for returns unless our support team specifically authorizes it.

Response Time

We aim to respond to customer inquiries within 1–2 business days.

Requests involving shipping carriers, payment providers, return investigations, or privacy matters may require additional review time.

Thank you for shopping with Qavellora.