Privacy Policy

Last Updated: November 11, 2026

Overview

This Privacy Policy explains how Qavellora, operated by Shenzhen Shuo Fei Enterprise Management Co., Ltd., collects, uses, shares, retains, and protects personal information when you visit our online store, purchase our home fragrance products, contact customer support, or otherwise interact with our services.

By using our website, you acknowledge the data practices described in this Privacy Policy, subject to your rights under applicable privacy laws.

Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information:

Contact Information: Your name, email address, telephone number, billing address, and shipping address.

Order and Transaction Information: Products purchased, order history, transaction details, shipping preferences, returns, and customer service requests.

Account Information: Login credentials, account preferences, and information you provide when creating or managing an account.

Device and Usage Information: Browser type, device information, IP address, approximate location, website interactions, and browsing activity.

Customer Communications: Messages, inquiries, feedback, and other information you provide when communicating with us.

Cookies and Similar Technologies: Information collected through cookies, pixels, analytics tools, and other tracking technologies where applicable.

Payment information may be processed by authorized third-party payment providers. Our access to complete payment card information depends on the payment services used and their security procedures.

How We Use Information

We may use personal information to:

• Process payments and fulfill customer orders.

• Arrange shipping, delivery, returns, and refunds.

• Respond to customer inquiries and provide support.

• Maintain and improve our online store.

• Provide information about our fragrance products and related services.

• Detect and prevent fraudulent transactions, unauthorized activity, and misuse.

• Maintain the security and functionality of our website.

• Measure website performance and understand customer preferences.

• Send promotional communications where permitted by applicable law.

• Comply with legal obligations and resolve disputes.

We process personal information on an appropriate legal basis where required, including contractual necessity, legal obligations, legitimate interests, or consent.

How We Share Information

We may disclose personal information to service providers and business partners when reasonably necessary to operate our store and provide our services.

These recipients may include:

• Shopify and related e-commerce technology providers.

• Payment processors and financial institutions.

• Shipping companies, fulfillment partners, and logistics providers.

• Customer support and communication service providers.

• Analytics, advertising, and marketing technology partners.

• Website hosting, security, and technical service providers.

• Professional advisors and legal or regulatory authorities where required.

We may also disclose information in connection with a business restructuring, merger, acquisition, financing, or sale of business assets.

We do not disclose personal information to unrelated third parties except as described in this Policy or otherwise permitted or required by applicable law.

Certain advertising-related disclosures may qualify as a sale, sharing, or targeted-advertising activity under specific privacy laws, even when no money is exchanged.

Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support essential functions, remember preferences, improve performance, understand website traffic, and measure advertising effectiveness.

Some cookies are necessary for shopping cart functionality, checkout, security, and other essential website operations.

Other cookies may be used for analytics, personalization, or advertising where permitted.

You may be able to manage certain cookies through your browser settings or privacy preference tools made available on our website.

Disabling certain technologies may affect website functionality.

Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including order fulfillment, transaction records, customer support, dispute resolution, fraud prevention, and legal compliance.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

We use reasonable administrative, technical, and organizational measures designed to help safeguard personal information.

However, no electronic storage system or transmission method can guarantee absolute security.

Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of eligible personal information.

• Request copies or portability of certain information.

• Object to or restrict certain processing activities.

• Withdraw consent where processing is based on consent.

• Opt out of certain targeted advertising or applicable data-sharing activities.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message.

We may continue sending necessary transactional or service communications, including order confirmations, shipping updates, and customer support responses.

To exercise your privacy rights, contact service@qavellora.com.

Children's Privacy

Our online store is intended for a general adult shopping audience and is not directed toward children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided personal information without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

International Processing

Qavellora serves customers through online commerce services and may work with international technology, payment, logistics, and service providers.

Personal information may be processed or stored in countries or regions other than your country of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in business practices, technology, legal requirements, or regulatory obligations.

Any revised version will be posted on this page with an updated effective date.

Where required by law, we will provide additional notice or obtain consent for material changes.

Contact Us

For questions about this Privacy Policy or requests regarding your personal information, please contact:

Brand: Qavellora

Legal Entity: Shenzhen Shuo Fei Enterprise Management Co., Ltd.

Company Address: Building 102, Factory, No. 2 Baotian Road, New Community, Longgang Street, Longgang District, Shenzhen City, Guangdong Province, China

Email: service@qavellora.com

Privacy Request Subject: Privacy Request

Qavellora is operated by Shenzhen Shuo Fei Enterprise Management Co., Ltd.