Return Policy

Return Window

Customers may request a return within 30 days after confirmed delivery of their order.

Before returning any item, customers must contact Qavellora customer support so we can review the request, determine eligibility, and provide appropriate return instructions.

Return requests should be submitted to service@qavellora.com with the order number and relevant purchase details.

Return Eligibility

Unless a product is defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law, returned merchandise must generally be:

• Unused and unopened.

• In its original condition.

• In its original packaging with seals intact.

• Free from damage or alterations caused after delivery.

• Accompanied by all included parts, accessories, reeds, caps, instructions, and other components, where applicable.

Proof of purchase is required for return requests.

For home fragrance products, the bottle, protective seal, product contents, packaging, and included accessories should remain in their original condition.

Non-Returnable Items

Certain products may not qualify for change-of-mind returns due to hygiene, safety, personalization, or product-integrity considerations.

Examples may include:

• Opened or used fragrance oils.

• Reed diffusers with broken seals or previously used liquid.

• Scented candles that have been burned or used.

• Customized or personalized fragrance products.

• Gift cards.

• Products specifically identified as non-returnable before purchase.

Any applicable exclusion will be disclosed on the relevant product page or during the return review process.

These exclusions do not limit statutory rights or remedies relating to defective, damaged, misdescribed, or otherwise nonconforming products.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly after delivery.

If your order contains a broken fragrance bottle, leaked liquid, damaged candle container, defective product, incorrect item, or missing component, contact us as soon as possible.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the affected product.

• Photographs of the product packaging and shipping label, where available.

For broken glass or leaking fragrance liquid, handle the package carefully and avoid contact with heat, flames, or ignition sources.

We will review the submitted information and provide an appropriate remedy, which may include a replacement, refund, or other solution in accordance with applicable law.

Return Shipping

Customers are generally responsible for return shipping costs for preference-based returns, including returns requested because of a change of mind, an incorrect personal selection, or dissatisfaction unrelated to a product defect.

If we confirm that an item arrived defective, damaged, or incorrect, we will provide suitable return or resolution instructions and cover the applicable costs where required by law or our policy.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

Please do not send products to our corporate address without receiving return authorization.

The designated return address may differ from our registered business address.

Fragrance liquids and alcohol-containing products may be subject to carrier restrictions. Customers should follow the return instructions provided by our team.

Refunds

After an authorized return is received and inspected, we will review its condition and determine whether the return qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

The time required for funds to appear in your account depends on the payment provider, card issuer, or financial institution.

Where legally permitted, deductions may apply for missing components, unauthorized alterations, excessive use, or damage that reduces the value of returned merchandise.

Such deductions will not be applied in a manner inconsistent with applicable consumer protection laws.

Exchanges

Exchange availability depends on product inventory, fragrance selection, and current availability.

If you would like to exchange a product for a different scent, size, or style, please contact us before returning the original item.

In some cases, the most practical option may be to return an eligible item and place a new order after the return request has been approved.

Order Cancellations

Cancellation requests should be submitted as soon as possible after an order has been placed.

We will make reasonable efforts to assist before the fulfillment process begins.

However, cancellations cannot be guaranteed once an order enters processing, packaging, shipment preparation, or dispatch.

If cancellation is no longer possible, customers may review the return options available under this policy.

Contact Us

For returns, refunds, exchanges, damaged orders, or cancellation requests, please contact us before sending any product back.

Brand: Qavellora

Legal Entity: Shenzhen Shuo Fei Enterprise Management Co., Ltd.

Company Address: Building 102, Factory, No. 2 Baotian Road, New Community, Longgang Street, Longgang District, Shenzhen City, Guangdong Province, China

Email: service@qavellora.com

Qavellora is operated by Shenzhen Shuo Fei Enterprise Management Co., Ltd.