Shipping Policy

Order Processing

Orders are generally prepared and processed on business days, excluding applicable holidays.

Order processing time is separate from shipping transit time.

Processing times may vary depending on product availability, order verification, fulfillment capacity, holiday schedules, promotional periods, unusual order volumes, or other operational circumstances.

Shipping Methods, Costs, and Delivery Estimates

Available shipping methods, shipping charges, and estimated delivery ranges are displayed during checkout when supported for the selected destination.

Delivery estimates are provided for informational purposes and are not guaranteed delivery dates unless expressly stated otherwise.

Shipping availability may vary depending on the destination and the nature of the fragrance product.

Certain fragrance oils, alcohol-based fragrances, or other liquid products may be subject to additional transportation restrictions.

Tracking Information

When tracking information becomes available, a shipping confirmation will be sent to the email address provided at checkout.

Tracking updates may not appear immediately after a shipping label is generated.

Some shipping carriers provide limited tracking information or update the shipment status only at particular transportation milestones.

Delivery Delays

Delivery may be affected by:

• Shipping carrier operations.

• Customs inspections or clearance procedures.

• Weather conditions and natural events.

• Transportation disruptions.

• Holidays and peak shipping periods.

• Remote or restricted delivery destinations.

• Additional handling requirements for liquid fragrance products.

We will make reasonable efforts to provide available delivery information when requested.

However, shipping transit times may vary after an order has been handed to the carrier.

Nothing in this policy excludes customer rights or remedies that apply to delayed or undelivered orders under applicable law.

Customer-Provided Delivery Information

Customers are responsible for providing complete and accurate delivery information at checkout.

Please review your recipient name, address, postal code, telephone number, and other shipping details before placing an order.

If an address correction is needed, contact service@qavellora.com as soon as possible.

We cannot guarantee that changes can be made after fulfillment or shipment preparation begins.

Reasonable additional shipping charges may apply if a package requires reshipment because of incorrect or incomplete information supplied by the customer, subject to applicable law.

International Orders

Where international shipping is available, orders may be subject to customs duties, import taxes, brokerage fees, customs clearance charges, or other locally assessed fees.

Unless expressly stated otherwise during checkout, such charges are the responsibility of the recipient.

These charges are generally determined by the destination country's customs authorities or other relevant parties and are not directly controlled by Qavellora.

Certain destinations may restrict the importation of fragrance liquids, scented products, or goods containing particular ingredients.

If a shipping restriction affects an order, we will review the available options and contact the customer when necessary.

Lost, Stolen, or Delivered Packages

If your tracking information shows an unusual delay or your package cannot be located, please contact us so we can review the available shipping information.

If a package is marked as delivered but has not been received, please check your mailbox, reception area, delivery location, household members, and relevant carrier records.

We will review reported delivery concerns and work with the shipping provider where appropriate.

Resolution of missing, delayed, stolen, or incorrectly delivered packages depends on the individual circumstances and applicable legal requirements.

Split Shipments

Products within the same order may occasionally be shipped in separate packages.

This may occur because of inventory location, product availability, packaging requirements, or transportation restrictions.

Separate packages may arrive at different times and may have individual tracking numbers.

Contact Us

For shipping, delivery, tracking, or customs-related questions, please contact:

Brand: Qavellora

Legal Entity: Shenzhen Shuo Fei Enterprise Management Co., Ltd.

Company Address: Building 102, Factory, No. 2 Baotian Road, New Community, Longgang Street, Longgang District, Shenzhen City, Guangdong Province, China

Email: service@qavellora.com

Qavellora is operated by Shenzhen Shuo Fei Enterprise Management Co., Ltd.