Terms and Conditions

Scope of These Terms

These Terms and Conditions apply to purchases made through the Qavellora online store, operated by Shenzhen Shuo Fei Enterprise Management Co., Ltd.

By placing an order, customers acknowledge that their purchase is subject to these Terms and any additional policies made available on our website.

Customers should review relevant product descriptions, shipping information, return conditions, and payment details before completing a purchase.

Product Information

Qavellora makes reasonable efforts to provide accurate information about product descriptions, fragrance notes, sizes, materials, packaging, product availability, and prices.

However, the appearance of products may vary depending on lighting, screen settings, manufacturing variations, and other factors.

Fragrance perception may also vary according to personal preferences, room conditions, and environmental factors.

Product descriptions, scent notes, fragrance duration estimates, and other product-related information should be regarded as general guidance unless expressly guaranteed.

We reserve the right to correct errors, update descriptions, revise availability, and adjust prices where reasonably necessary.

Orders and Acceptance

After submitting an order, customers may receive an email acknowledging receipt of the order.

An order confirmation does not necessarily constitute final acceptance of the purchase.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including circumstances involving:

• Suspected fraudulent transactions.

• Unsuccessful payment authorization.

• Product availability issues.

• Pricing or description errors.

• Unauthorized resale activity.

• Shipping restrictions.

• Legal or regulatory restrictions.

If an order is canceled after payment has been collected, the appropriate refund will be processed through the original payment method or another legally permitted method.

Prices, Taxes, and Payment

Product prices, discounts, shipping charges, applicable taxes, and final order totals are displayed during checkout.

Customers are responsible for reviewing the order details before submitting payment.

By providing payment information, customers represent that they are authorized to use the selected payment method.

All payments are subject to verification and authorization by the applicable payment service provider.

Shipping, Returns, Cancellations, and Refunds

Shipping, delivery, returns, cancellations, exchanges, and refunds are governed by the relevant policies published on the Qavellora website.

Customers should review our Shipping Policy and Return Policy before placing an order.

These policies operate alongside any mandatory consumer rights or protections provided by applicable law.

Promotions and Offers

Promotions, discount codes, limited-time offers, and special sales may be subject to additional eligibility requirements, purchase conditions, product exclusions, quantity restrictions, or expiration dates.

We reserve the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Promotional offers cannot be exchanged for cash unless expressly stated otherwise.

Personal Use and Prohibited Activity

Products sold through Qavellora are intended for lawful personal use unless otherwise agreed in writing.

Customers must not engage in fraudulent purchasing activity, unauthorized resale schemes, promotion abuse, payment manipulation, interference with checkout systems, or unlawful activities involving the store.

Customers must use fragrance products in accordance with the instructions and warnings supplied with the products.

Reed diffusers, fragrance oils, and scented candles should be kept away from children and pets and used with appropriate precautions.

Limitation of Liability

To the fullest extent permitted by applicable law, Qavellora and Shenzhen Shuo Fei Enterprise Management Co., Ltd. shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to an order, transaction, product, or use of the online store.

Nothing in these Terms excludes or restricts liability, statutory warranties, consumer guarantees, or remedies that cannot lawfully be excluded or limited.

Changes to These Terms

We may revise these Terms and Conditions to reflect operational, business, legal, or regulatory changes.

Updated Terms will be published on our website.

Unless applicable law requires otherwise, the Terms in effect at the time an order is placed generally govern that transaction.

Contact Us

For questions concerning these Terms and Conditions, please contact:

Brand: Qavellora

Legal Entity: Shenzhen Shuo Fei Enterprise Management Co., Ltd.

Company Address: Building 102, Factory, No. 2 Baotian Road, New Community, Longgang Street, Longgang District, Shenzhen City, Guangdong Province, China

Email: service@qavellora.com

Qavellora is operated by Shenzhen Shuo Fei Enterprise Management Co., Ltd.